Privacy Policy

Privacy Policy

Being very important for PURE LOVE the security, guarantee and protection of the personal data that our Clients and Users provide us, we recommend that you read the following Privacy Policy.

When you access the website, you become a user and when you buy our products either on our website or in any of our stores, you become a customer. This Privacy Policy constitutes, together with the Legal Notice, the General Conditions of Sale and the Cookies Policy, the set of rules and policies that regulate the use of the Web, as well as the relationship between PURE LOVE S.L. and the User / Client and, where appropriate, the online purchase of Pure Love products. This Privacy Policy regulates, specifically, the treatment that PURE LOVE S.L. carries out of the personal data of Users / Clients.

Pure Love guarantees that it will process personal data in compliance with the EU Regulation 2016/679 on Data Protection, and the legislation on information society services and electronic commerce (LSSICE). To this end, Pure Love reports the following aspects:

  • PURE LOVE S.L.
  • UR Isuskiza Num 82, 48620 Plentzia, Vizcaya (Spain)
  • NIF: B-01598325
  • Email: info@piticuiti.com
  • Telephone: (+34) 651 888 724

The data provided by the Users / Clients is voluntary, although the refusal to provide the requested data may lead to the inability to access the services that require it or the inability to buy in our e-Shop. During the data collection process, and whenever data is requested, Users / Clients are informed of the mandatory or voluntary nature of data collection.

  • When they access our website and / or e-Shop. These are the personal data that the User / Client provides us when browsing our website; place an order as a customer or guest; by entering a contest, sweepstakes or promotion; when you contact us with a comment, question or claim through the Customer Service or send us any written communication (either by email or by post); when you subscribe to receive informative bulletins and newsletters about our products, store openings, rakes, events or promotions and when you send the CV if you are interested in any candidacy or are part of our team etc.
  • In our stores and events. These are the personal data that the Client provides us when filling in our client files when visiting our points of sale; when they buy our products; when they attend rakes.etc.
  • Data provided by Users / Clients while browsing the web and / or e-Shop: these are data resulting from the application of algorithms to analyze, for example, purchase records, know the interest of our clients for certain products, tastes, history of purchases, promotions, navigation on our website … etc.

PERSONAL AND CONTACT INFORMATION

This information is provided or facilitated by the User / Client to PURE LOVE S.L. when you register on our website https://piticuiti.com/ as a guest, client, etc. Fill in the Customer file or when you contact PURE LOVE S.L. for any question.

These data are for example the name and surname, date of birth, country, address, delivery address, email, telephone number, mobile number, etc. or those that PURE LOVE S.L. may request to attend and process any query or request that Users / Clients send us.

These data are for example the name and surname, date of birth, country, address, delivery address, email, telephone number, mobile number, etc. or those that PURE LOVE S.L. may request to attend and process any query or request that Users / Clients send us.

PAYMENT, BILLING AND SALES INFORMATION

This information is provided or facilitated by the User / Client when making a purchase of our products and are for example the payment instrument (credit card, debit card) chosen shipping method, products purchased, shipping data, billing, place of purchase, preferences, returns, refunds etc.

INFORMATION ABOUT THE INTERACTION AND PREFERENCES OF OUR USERS / CLIENTS

PURE LOVE S.L. To improve and know the products that best suit our Users / Clients, collect, save and process all the information about preferences and tastes (purchase history, habits and preferences). For example, when adding products to “My favorites”, or when selecting a preferred language, etc.

INFORMATION ABOUT THE DEVICES AND THE USE OF OUR WEBSITE

PURE LOVE S.L. collects and processes the data concerning the devices from which the Users / Clients access our Website, that is, if it is a PC or a mobile phone, IP address, the use made of the Website, etc.

CAREER AND CV INFORMATION

PURE LOVE S.L. collects and processes all personal information, academic, professional and curricular information, as well as the contact information that Users provide us when they apply for a job or present a candidacy for any of the jobs or vacancies. The personal, academic, professional, curricular and contact data that we collect are those that Users provide us at any time through their CV, such as previous work experience, training and academic data, etc.

PURE LOVE S.L. establishes that, based on the principle of purpose limitation, personal data will be collected exclusively for specific, explicit and legitimate purposes, and will not be further processed in a manner incompatible with said purposes. The purposes are the following:

  • To manage, develop and execute the purchase of our products.

Personal data such as basic personal information, contact information, data about your purchases, payment data, information related to sales and any other data strictly necessary to achieve this purpose, are used:

  • To manage, administer and process the purchase of our products, for administrative actions, accounting, process any incident or query in relation to the purchase processes and manage any return, claim or withdrawal of the products purchased, guarantees, communications with the Client before any problem related to the management or delivery of the order etc. and
  • To comply with obligations imposed by laws, regulations or legislation that may be applicable.

The data will be kept as long as the relationship is maintained and its deletion is not requested and in any case in compliance with the legal limitation periods that may be applicable. If you do not provide the necessary data for this purpose, the purchase of our products will not be possible.

TO MANAGE AND PROCESS SERVICES REQUESTED BY THE USER / CLIENT

Your personal data (personal and contact information) and any other data strictly necessary to comply with the request and follow-up of any question, doubt, complaint, claim that the User / Client may raise or present will be used.

The data will be kept as long as the relationship is maintained and its deletion is not requested and in any case in compliance with the legal limitation periods that may be applicable. In case of not providing the necessary data for this purpose, it will not be possible to attend the service requested by the User / Client.

  • The user accepts that all their personal data are fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance is extended to third parties that had to access the files for the successful conclusion of the contract.

FOR THE MANAGEMENT OF RELATIONSHIPS WITH OUR USERS / CLIENTS

To send information and newsletters related to products, services and invitations to events about our brand (organized by us); offer promotions, discounts and other personalized services; invitations to contests, sweepstakes and other initiatives for clients or Users; evaluate and improve the quality and selection of our services and products according to the needs and preferences of the Users / Clients; develop new products and services based on the preferences of the Users / Clients; analyze and carry out statistics and studies on the interests, preferences or trends of use of Users / Clients; design advertising strategies, conduct behavioral segmentation, marketing and / or marketing.

To send commercial and marketing information about our products, promotions, invitations to contests, the rake, etc., PURE LOVE S.L. You may use traditional means of contact (postal mail and telephone) and / or digital and automated (email, SMS, telephone and other digital channels) and we may send these communications if the User / Customer has expressly agreed to receive them. At any time, the User / Client can cancel the subscription or unsubscribe at any time.

The data will be kept as long as the User / Client does not request the cancellation, understanding that he is still interested in receiving the aforementioned communications. In case of not providing the data
s necessary for this purpose, it will not be possible to inform the User / Client about our news, promotions, raffles and events.

TO MANAGE AND PROCESS CANDIDATE SELECTION PROCESSES

The personal data provided by the candidates will be used in order to proceed with the communication of possible job offers, as well as selection processes that may interest the candidate because they meet the appropriate requirements.

The personal data provided will be kept for the time necessary for PURE LOVE S.L. consider based on the candidate’s skills and qualifications and the company’s hiring needs or until removal is requested by the candidate.

When a Client purchases our products, it may be necessary to communicate part of personal data to third parties in order to process and manage said purchase, for example:

  • Contact or shipping data, the communication of which to transport and courier companies may be necessary so that the purchases of products made by the Client with PURE LOVE S.L. can be processed.
  • Your personal data and / or data of means of payment, whose communication to credit card companies, banks and companies may be necessary so that the transactions you carry out in our e-Shop can be processed.

In any case, in accordance with the provisions of current regulations, PURE LOVE S.L. It will only communicate those personal data of the Clients that are strictly necessary, and the third party recipients of the same may only process your personal data to process and manage the purchase of the product.

The user accepts that all their personal data are fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance is extended to third parties that had to access the files for the successful conclusion of the contract.

Outside of the previously specified assumptions, PURE LOVE S.L. does not communicate to third parties the personal information that Clients / Users provide us through the Web, except when the disclosure is required by current legislation, by court order, or by a competent authority, as well as when we must communicate the essential data for reason logic of service provision.

  • Right of access: Right to obtain confirmation on whether PURE LOVE S.L. treats personal data that concerns you, or not.
  • Portability right: Provided that PURE LOVE S.L. process personal data through automated means based on their consent or a contract, the User / Client has the right to obtain a copy of their data in a structured, commonly used and machine-readable format transferred to their name or to a third party. Only the personal data that you have provided will be included in it.
  • Right of rectification: Right to obtain the rectification of inaccurate or incomplete personal data that concerns you. If the Client has an account in our e-Shop, he can edit his personal data in said account.
  • Right of deletion or right to be forgotten: Right to obtain the deletion of any personal data that PURE LOVE S.L. deal at any time, except in the following situations: if you have an order pending delivery in whole or in part; You have a pending debt with PURE LOVE S.L., you have any questions or claims pending to be resolved with Customer Service and if you have made a purchase so we will keep your personal data in relation to the transaction due to tax and accounting regulations.
  • Right to oppose the processing of data based on legitimate interest: Right to oppose the processing of personal data based on the legitimate interest of PURE LOVE S.L. We will not continue to process personal data unless we can prove compelling legitimate reasons for the treatment that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.

These rights may be exercised by communication to PURE LOVE S.L. to the email address info@piticuiti.com or by writing to PURE LOVE S.L. UR Isuzkiza Num 82, 48620 Plentzia, Vizcaya.

  • Right to object to receiving commercial and marketing communications: Right to object to receiving commercial and marketing communications. At any time, Users / Clients can unsubscribe simply by following the instructions indicated at the bottom of the body of each of the electronic communications sent by PURE LOVE S.L.
  • Right to file a claim with a control authority: If you consider that PURE LOVE S.L. treats your data in an incorrect way, you can contact us. Also Who has the right to lodge a complaint with the competent data protection authority.

PURE LOVE S.L. reserves the right to unilaterally modify this Privacy Policy as a consequence, among other circumstances, of: (I) changes to the Web; (II) modifications in the processing or purposes of personal data; (III) legislative changes or developments or (IV) the establishment of new criteria by the Spanish Data Protection Agency or any other authority on the matter.

Therefore, PURE LOVE S.L. recommends that the User carefully read the Privacy Policy in force at the time they access the Web and in any case before registering, subscribing or buying any product of our brand.

For any questions, queries or information about this Privacy Policy or to send us any suggestion or claim, you can contact PURE LOVE, S.L. by sending an email to the email address info@piticuiti.com or by writing to PURE LOVE S.L. UR Isuzkiza Num 82, 48620 Plentzia, Vizcaya.

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