Do you ship worldwide?
Yes! We ship worldwide, we want our products to be available all over the world.
How do we ship orders?
We use a GLS service for domestic shipments and DHL Express for international shipments. Once we ship your order, you will receive a tracking code so you can follow your order at all times.
Please note that we only ship and deliver on business days.
Only orders placed before 12:30 pm CEST on business days will be shipped the same day. For example, an order placed on Thursday at 2 pm CEST will be shipped on Friday, the following day.
Where do you ship from?
We ship from our warehouse in Gorliz (EU).
How much are the shipping costs?
It depends on your location. When you place an order and fill in your delivery address, shipping costs will be automatically added to your order. Within the European Union, shipping costs are free of charge.
For orders outside the EU, customs charges or taxes may apply. Check with your local post office for more information.
When does FREE domestic/international shipping apply?
Shipments within the European Union are free of charge, there is no minimum order.
You will qualify for FREE international shipping when the subtotal of your order (including discounts), is greater than 300€.
Shipping costs will be charged, if after applying a discount code, the total value of the order is less than 300€.
I live outside the European Union. Do I have to pay duty/VAT to receive the order?
It depends on your local tax code.
Any customs / VAT is the sole responsibility of the customer and not of our team.
We have absolutely no control over the collection of additional customs / VAT charges from customers at the time of purchase. Therefore, these charges (if applicable) may be imposed upon receipt of the package. If you do not know whether or not you will be charged customs duties upon receipt of your package, contact your local post office.
For orders over 300€ we offer FREE SHIPPING worldwide, this means that we cover the cost of transportation made with GLS/DHL Express.
How long will it take for my order to arrive?
From the moment we send you the tracking code, the estimated shipping time will depend on your location:
EUROPE: 1-3 business days
UNITED STATES: 2-6 business days
REST OF WORLD: 6-8 business days
Delivery time may increase if the customs clearance procedure is applicable.
Any customs duties/VAT are the sole responsibility of the customer and not of Piti Cuiti.
I want to exchange or return my order, what is the return policy?
The return period is from receipt of the product.
The refund will be made within a maximum period of 14 days after the customer exercises the withdrawal.
All returned products must be unused and in original condition. In the event that an item is returned in an unsuitable condition, we may have to return it to you.
Once we receive and check the correct condition of the product, we will make a full refund deducting shipping costs*.
If you have any questions, please contact us at: firstname.lastname@example.org or via Facebook Messenger or Instagram.
*Exchanges and/or returns from non-European Union countries may incur customs charges in addition to the shipping costs.