Here we try to answer any of the doubts that may arise when making an online purchase on our website
We ship worldwide and the cost depends on the area where you are. The shipping cost will appear specified before finalizing the payment of the order.
Orders within the European Community are free, outside it cost € 12.
The delivery time of the shipment will be 24 to 48 hours although it may vary depending on the place, if it is a weekend or a holiday, or if they are international shipments, etc. In this case, it may take even more than 7 days from the processing of the order.
The shipment will be made to the address provided by the customer. Orders placed after 12:00 am will be processed the next business day except in the sales period and special promotions, where this period may be extended.
If a garment or item does not feel as you expected or simply does not convince you, do not worry, you have 15 calendar days from the receipt of your order to send it to us. For this, the garment or item must not show signs of use and must be properly labeled and perched if applicable, and in its original packaging including the order form in which you must indicate the garment or item you wish to return.
At PITI CUITI we are aware of the need to do as much as possible as a company to optimize and save on the use of resources, so, to avoid generating unnecessary paper consumption, you will not find any type of paper / physical document inside the package that makes up your order.
If you want to make a return, you only have to print the order sheet and / or the invoice that will arrive via email when you formalize your order and insert it in the package that you are going to return.
In the event that you do not have a printer, you can write the full name and number of the order on a sheet of paper and also insert it in the package that contains the garment or item you wish to return.
It is very important that when placing an order you always make sure to enter the email correctly, since an error when typing means that you do not receive the email with the order details and the invoice, which would be a problem to process the return. You should also check your email spam tray, as sometimes you can receive confirmation of order details and invoice in the spam tray instead of in the inbox.
Once you have the package prepared, you just have to send it to us through the transport agency of your choice to the following address:
PURE LOVE, S.L.
UR ISUSKIZA NUM 82, 48620 PLENTZIA (BIZKAIA), SPAIN
Telephone: 0034 651 888 724
In the event that it is a tare, you have to previously contact firstname.lastname@example.org indicating the incident and once we contact you, you must send the package to the same address, enclosing the shipping invoice inside it so that the expenses of the same are also reimbursed.
Once we receive your package, we will proceed to check both the return period and the status of the garment or item to later reimburse the amount of the garment or item by the same method (card, Paypal, etc.) used to make the payment of the order.
The term in which you will have the refund that we make will depend on the conditions that you have for such purposes, either the financial institution with which you work or directly the payment method used to make the purchase.
Remember that certain articles and garments are not subject to return for reasons of public health and personal hygiene.
Returns of personalized items or that are part of special promotions will not be accepted.
PURE LOVE, S.L. reserves the right not to accept returns that do not meet the conditions described above.
MODIFICATIONS OR CHANGES
You can add or remove products from your shopping cart until you confirm and pay for your order.
It is not possible to make changes or cancellations of your order once you have confirmed it, please make sure that the items you have chosen and the information provided are correct before proceeding with the payment of your order.
PURE LOVE does not make changes in size or color under any circumstances. Changes will only be made in case of error in delivery by PURE LOVE or in case the garment presents a TARE.
To make an exchange for another reason, you will have to make a return.
Once we receive the item you want to return in our warehouse and after confirming that it is in perfect condition, we will proceed to make the return.
You will receive a refund confirmation email as soon as your return is processed. Please note that it may take several days for our warehouse team to process your return.
It may take several days from when you receive our refund confirmation email until the deposit appears reflected in your account. Please contact your bank for more information.
MY SIZE IS NOT AVAILABLE
If the size you are interested in is not available in some cases you can subscribe to our alert “NOTIFY ME WHEN IT IS AVAILABLE” and you will receive an email once the item is available.
You can make the payment of your order with Credit / Debit card (Visa, Mastercard or American Express), Bizum or through Paypal.
Our website does not support payments by bank transfer.
MY PAYMENT HAS BEEN REFUSED
If you have problems making your payment, please try to complete your order with another payment method or contact your bank.
I HAVE RECEIVED A DEFECTIVE GARMENT
We put great efforts in ensuring that the garments we send meet our quality standards. Unfortunately, it can sometimes happen that we send a defective garment.
If you have received a defective garment, we recommend that you send us an email to email@example.com with the following information:
- Your order number.
- A brief description of the defect.
- Photograph of the defective part.
Our quality department will analyze the problem and will contact you as soon as possible to offer you a solution.
We want to do our bit and take care of our planet, which is why we have chosen a sustainable packaging made with recycled cardboard and paper. Please, bear in mind that how this packaging ends up, turned into garbage or recycled and turned back into a beautiful box or envelope, will only depend on you and the place where you decide to deposit it … So choose well!